Here we go again. After releasing the game on Steam, pulling it down and offering refunds because it had technical issues, then putting it up again on Steam after four months, WB is now again offering refunds to those who are still facing issues. Turns out, the game still isn't working well, and many people are reporting that although it is better than before, the game still runs poorly even on expensive hardware and really poorly on more humble machines even at lowest settings. For what it's worth, this is totally random, and several people, myself included, have zero issues with the game. However, if you are not so lucky, you can now get a refund from Steam. WB is offering an extended refund on the main game and the season pass till the end of 2015. You can return the game regardless of the number of hours you have spend playing (the regular Steam refund system only allows you to refund within 14 days and only if you've played the game for less than two hours). Unfortunately, this is only applicable to those who purchased the game on Steam. For those who purchased from other online sellers or offline retailers, you just have to deal with the game and hope they fix it further in future. WB has promised to "continue to address the issues that we can fix and talk to you about the issues that we cannot...
Source: http://www.gsmarena.com/warner_bros_offering_refund_on_pc_version_of_batman_arkham_knight_again-news-14782.php
